Coronavirus (COVID-19) Health Emergency Information
The ongoing spread of the COVID-19 coronavirus continues to impact our lives and habits, and may affect your travel plans. First of all, we invite you to consult the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) or local government authorities for in-depth information. In addition, we would like to explain how Escursi.com wants to guarantee maximum security in living the experiences present in the portal and maximum flexibility in terms of booking, postponement and cancellation policies. We have adapted our cancellation policies to cover cancellations due to COVID-19 and we have also taken all possible measures that you will find below divided as follows:
Information about our free cancellation policy
During this period of uncertainty, flexibility becomes essential. As per our Terms and Conditions cancellation or date change is always free within 48h. For reasons of major cause, cancellation or travel are always free of charge without time limit. In this last case it is also included the cancellation of the trip and the experience because of the COVID-19.
A summary of the measures taken by our experience providers
All of our suppliers take health and safety measures in accordance with current protocols to minimize the risk of COVID-19 spreading. In every single online advertisement, you will find described all the security measures taken in that specific experience. Here is a general list:
- Use of personal protective equipment (it is advisable to always carry the masks, as they may not always be provided)
- Maintenance of safety distances
- The maximum number of participants, where necessary, shall be reduced to ensure the said safety distances
- Sanitizing gel at your disposal
- Daily washing and sanitizing (or after each use) of vehicles and equipment
- These measures may vary according to new regulations and will be subject to review
A list of resources with the latest information about Covid-19
We recommend that you always consult the advice of local authorities. Here is a list of useful links to make it easier for you to find information:
Specific FAQs and customer service contact in case of doubts or questions
I have to cancel my reservation. How can I do it?
To cancel your booking, it is enough to send an email to firstname.lastname@example.org, specyfing your booking number and request.
The esperience I booked is not operational due to COVID-19. Do I get a refund?
Of course! The cancellation of an experience or trip due to COVID-19 is part of the case of force majeure and therefore you are always entitled to a full refund.
For more information, please see our FAQ.
For further questions, contact our customer service via Live Chat from Monday to Friday (9:15 AM- 1PM and 2PM- 5PM) or via email to email@example.com