Sei nuovo su Scorri experience? Registrati qui

Vuoi diventare Fornitore?
Click here
Vuoi diventare Reseller?
Click here

Coronavirus (COVID-19) Health Emergency Information

The ongoing spread of the COVID-19 coronavirus continues to impact our lives and habits, and may affect your travel plans. First of all, we invite you to consult the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) or local government authorities for in-depth information. In addition, we would like to explain how wants to guarantee maximum security in living the experiences present in the portal and maximum flexibility in terms of booking, postponement and cancellation policies. We have adapted our cancellation policies to cover cancellations due to COVID-19 and we have also taken all possible measures that you will find below divided as follows:

Information about our free cancellation policy

During this period of uncertainty, flexibility becomes essential. As per our Terms and Conditions cancellation or date change is always free within 48h. For reasons of major cause, cancellation or travel are always free of charge without time limit. In this last case it is also included the cancellation of the trip and the experience because of the COVID-19.

A summary of the measures taken by our experience providers

All of our suppliers take health and safety measures in accordance with current protocols to minimize the risk of COVID-19 spreading. In every single online advertisement, you will find described all the security measures taken in that specific experience. Here is a general list:

 A list of resources with the latest information about Covid-19

We recommend that you always consult the advice of local authorities. Here is a list of useful links to make it easier for you to find information:

Specific FAQs and customer service contact in case of doubts or questions

I have to cancel my reservation. How can I do it? 

To cancel your booking, it is enough to send an email to, specyfing your booking number and request.

The esperience I booked is not operational due to COVID-19. Do I get a refund? 

Of course! The cancellation of an experience or trip due to COVID-19 is part of the case of force majeure and therefore you are always entitled to a full refund.

For more information, please see our FAQ.

For further questions, contact our customer service via Live Chat from Monday to Friday (9:15 AM- 1PM and 2PM- 5PM) or via email to

Prenota la tua esperienza senza pensieri! Se non potrai partire, ti rimborsiamo il 100% clear