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FAQ


RESERVATION
  • DO I HAVE TO REGISTER TO MAKE A BOOKING?
    Per prenotare un’esperienza, una volta nel carrello, puoi decidere di registrarti oppure fare la prenotazione come “Ospite”. <br>Se decidi di registrarti, avrai accesso alla tua Area Riservata, in cui troverai il riepilogo delle prenotazioni e i documenti utili, come il Voucher di prenotazione e la fattura di acquisto (con la prenotazione come “Ospite”, ti arriveranno solo per e-mail). Registrandoti, inoltre, potrai poi lasciare una recensione.
  • HOW DO I BOOK AN EXPERIENCE?
    You can book on Scorri.it directly from the page of the chosen experience: 

    • Click on ''Check availability'' (''Book now'' from mobile)
    • Choose between the available dates on the calendar (the available dates are highlighted in yellow)
    • Select the number of partecipants for each categoru (Full, Reduced,etc) and click on ''Add to cart''
    • Go to the cart and decide if you want to sign up or to book as a ''Guest''
    • If you have a discount code, enter it
    • Select the favorite payment method
    • Enter the purchase details and click on Pay now to proceed with the payment
    • Receive via e-mail the Voucher and the purchase invoice

  • THE DATE I AM LOOKING FOR IS NOT AVAILABLE IN THE CALENDAR 
    In the majority of the cases it is possible to make the experience also in the dates not available for the online booking.

    Contact us via Chat or send us an e-mail to reservation@scorri.it to ask the availability of an experience in a date that is not available in the calendar.

  • DO YOU ALWAYS RECOMMEND TO BOOK WELL IN ADVANCE?
    Yes, we do recommend to always book in advance to avoid not to find available seats in the desider dates. If you will have later the need for a change of dates or a refund, you will have all the safeguards as explained in the section CANCELLATION AND REFUNDS.
  • HOW DO I KNOW IF MY RESERVATION HAS BEEN SUCCESSFUL?
    Once you completed the booking, you will receive as a confirmation the Voucher of booking and the purchase invoice via e-mail (eventually verify the Spam). If you have signed up, you can find the useful documents in your Reserved Area.
  • A MINIMUM NUMBER OF PARTICIPANTS IS EXPECTED. WHAT DOES IT MEAN?
    Some experiences have a minimum number of participants. If the minimum number of participants won't be reached, you will be contacted by our local operator the day before the experience, in order to agree on a new date. If you won't be available in any of the proposed dates, you can always request the total refund.
  • HOW DO I USE THE VOUCHER?
    It is easy and convenient: you will show it directly from your smartphone to our local operator. We suggest you do not print the Voucher because it is not mandatory: you save time and respect the environment. 
  • I WANT TO BOOK/MAKE A GIFT, BUT I DON'T KNOW WHICH EXPERIENCE/DATE YET
    If you want to make a gift, but you don't have clear ideas about the experience and/or date, we suggest you to buy our Gift Card. To the following link, in the dedicated page, you will find all the useful information: https://www.scorri.it/regalo
  • IS THERE A TRANSFER SERVICE?
    No, it's not possible to combine a Transfer service via Scorri.it. However, some experiences include this service: check the product's tab to verify if it is included.
PAYMENTS
  • WHICH PAYMENT METHODS ARE AVAILABLE?
    It is possible to make te payment with:

    • Any Credit or Debit Card (Visa, mastercard, Maestro, PostePay)
    • Bank transfer: our system accepts payment via bank transfer only if it is made on the day of booking. As soon as you make the reservation of an experience, to confirm it, you can send us via e-mail to reservation@scorri.it the copy of the payment. 
    Payment by bank transfer is accepted only if there are at least 5 days between the booking date and the experience date. If not, the system accepts and make available just payments by credit or debit card. Our systems of payments online are completely safe, to protect from unauthorized scams and transactions

  • CAN I PAY WITH CASH?
    No, the payment with cash on the day of the ecxperience is not possible. The booking has to be completed with one of the listed payment methods. 
  • IS THE CONFIRMATION IMMEDIATE?
    The confirmation is immediate for payments made with Credit or Debit Card, while for the Bank Transfer is necessary to wait for the verification of payment. 
CANCELLATIONS AND REFUNDS
  • CAN I CANCEL MY BOOKING?
    Yes, you can cancel your booking by sending an e-mail to reservation@scorri.it by pointing your request and number of booking. Or you can request a change of date by agreeing directly with our local operator,  by contacting the telephone number on the booking Voucher.

    Cancellation and postponement are free until 2 working days from the excursion date. For later requests and in case of no-show there is a penalty of 100% of the cost of the experience.

    For more information about the cancellation politics, you can consult our Terms and conditions

  • WHAT HAPPENS IF THE EXPERIENCE IS CANCELLED DUE TO BAD WEATHER?
    In case of bad weather, which does not allow you to carry out the experience safely, or of exceptional events (faults, guide's health problems, etc.) the experience can be cancelled. In this case, as from Terms and Conditions, an alternative date will be proposed at least one day before, or if it is not possible to make the excursion on another date, the full refund will be proposed.
  • WHAT DO I DO IF MY TRIP IS CANCELLED BECAUSE OF COVID?
    Don't worry, this is one of the exceptional events and you have all the safeguards. Contact us via e-mail to reservation@scorri.it, with the booking numberm to request a postponement of the date or the full refund of the experience. 

    You can find our policy at the following link: https://www.scorri.it/informazioni-covid-19

Contacts
  • HOW CAN I CONTACT YOU?
    You can contact our Customer Service in the following ways:

    • Live Chat: the live chat service, accessible from any page on Scorri.it, is the fastest way to talk with our operators in real time. The service is active from Monday to Friday (9:30 AM- 7PM). Outside these times you can leave a message to receive an answer as soon as possible.
    • Mail: by sending an e-mail with your request to reservation@scorri.it

  • CAN I CONTACT YOU BY PHONE?
    Sorry, but we don't have telephone support. If your request needs a phone interview, you will be contacted by one of our operators at a contact address you indicated.
  • CAN I CONTACT THE EXPERIENCE'S PROVIDER?
    Sure. In the booking Voucher there are the references of our provider. We suggest you to contact the provider just in particular cases, such as bad weather or difficulties or delay in reaching the meeting place. 

    For general questions about the experience, please contact our Customer Service. 

  • CAN I LEAVE A FEEDBACK?
    Of course! Feedbacks are fundamental to help other users like you. After you had the experience, you can leave a feedback on the website, only if you are signed up. This will let you receive a discount code. Moreover, you will be able to leave a feedback on our Facebook page too. Finally, if you want, you can also post photos of your experience by tagging us both on Facebook and Instagram. We will definitely share them!
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